PRIVACY AND COOKIE POLICY

INTRODUCTION

The website www.mrstechniques.com is operated by MRS Techniques CC with registration number 1998/028434/23.

We, MRS Techniques, are committed to safeguarding the privacy of your personal information. This Privacy Policy explains how we collect and process your personal information.

This Privacy Policy complies with the provisions of the Protection of Personal Information Act, 4 of 2013 (the Act) and represents our obligation to comply with its duties and responsibilities under the Act

In this Privacy Policy the terms –

• “Personal Information”, and “process/processing” bear the same meanings as set out in Protection of Personal Information Act, 4 of 2013. The PAIA may be accessed on: www.justice.gov.za/legislation/acts
• “We”, “us” or “our” refers to MRS Techniques CC (registration number 1998/028434/23).
• “You” and “your” refers to every person that accesses or uses our website, also referred to as a user.
• “Registered user(s)” refers to anyone registered on our website and who has provided us with a unique email address and password as well as other Personal Information to order goods and services on our website.
• “Privacy Policy” or “Policy” ” refers to this privacy policy which may be updated or amended from time to time.
• “Website” refers to this website, www.mrstechniques.com.

SCOPE OF THIS PRIVACY POLICY

This Policy applies to all data subjects (persons, whether a natural or juristic person, to whom Personal Information relates) whose Personal Information we collect, regardless of the country where you live or work.

This Policy applies to all Personal Information, whether it was provided to us through our website or through any other form of communications with you such as email, telephone, or otherwise. This Policy also applies to all Personal Information collected through or by third parties or tools that collect Personal Information.

You consent to the collection of your Personal Information by providing us with your information as well as by using our website. By providing your information and by using our website you further agree to the provisions of this Privacy Policy and expressly consent that we may collect, process, store, use and disclose your Personal Information as described in this Policy.

By registering a user account with us you explicitly agree to the content of this Policy, you consent to the collection processing, storing, using and disclosing your Personal Information in accordance with this Policy.

By consenting to this Policy, you are deemed to have read, understood, accepted and agreed to be bound to all terms of this Policy.

By using this website, you warrant that you are 18 years of age or older and that you are of full legal capacity. We do not knowingly solicit Personal Information from persons under the age of 18 years of age.

If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any Personal Information we may have collected from minors under age 18, please contact us.

This Privacy Policy and our Terms and Conditions is regulated by South African Law. Any dispute arising from this Policy or from our Terms and Conditions or from using our website in any manner shall be governed by the laws of South Africa.

WHAT IS PERSONAL INFORMATION?

Personal Information is any information relating to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person. Personal Information includes information relating to gender, race, nationality, identity number, email address, physical address, telephone numbers, location and names and surnames or registered names of entities.

Personal Information does not include the following information:

• Information that has been made anonymous so that it does not identify a specific person.
• Information that does not relate to a specific person and cannot be tracked to a specific person.
• Non-personal statistical information collected and compiled by us.

WHAT IS PROCESSING OF PERSONAL INFORMATION?

Processing of Personal Information means any operation or activity where Personal Information is collected, received, stored, organized, updated, altered, used, consulted, dissemination in any manner, restricted, erased or destroyed. This can be done by any means, including by any automatic means.

WHAT PERSONAL INFORMATION WE COLLECT AND PROCESS

We process Personal Information in a manner that is reasonable, adequate, relevant, not excessive and purpose specific. For users to access and use our website we collect and process some Personal Information. When you become a registered user, we have to collect and process your Personal Information to render our services to you.

When you register to use our website, we may collect the following Personal Information:

• Name and surname.
• Registered name or trading name.
• Email address.
• Physical address.
• Gender.
• Nationality.
• Location.
• Mobile phone number.
• Other telephone numbers.
• Online identifiers.
• Date of birth.
• Identification number.
• Registration number.

Should your Personal Information change or you wish to amend or correct this Personal Information, you can do this by updating your registered user information in your account profile.

You warrant that the information you have provided is accurate, current, true and correct. You warrant that the information provided does not misrepresent any person or entity, nor does it falsely misrepresent your affiliation with any person or entity.

In certain circumstances we may be quired by law to obtain copies of your firearm licence, or other information pertaining to your legal authority to possess an item which requires a licence or is regulated or controlled in any other way by means of legislation. Please see our Terms and Conditions.

When you access our website, whether or not you are a registered user, we process some of your Personal Information. Depending on how you access and use our website or related services, we may receive:

• Log information, through online identifiers, including information on how, when and for how long you use our website and other services, the content you view and search queries you submit.
• Information about the equipment you use to access or use our website, including the type of device you are using, how you access our website, your browser or operating system and your Internet Protocol address.
• The geographic location from which you accessed our website, including your device’s global positioning system signal and information about nearby Wi-Fi networks and cell towers. We get this information when you use location-enabled services.
• Other information about you from third parties, such as social media.

WHY DO WE PROCESS YOUR PERSONAL INFORMATION?

We process the Personal Information we collect and receive to:

• Identify you;
• Verify your identity;
• Create a user account for you; and/or
• Enter into a contract with you.

As a registered user, we also process your Personal Information to:

• Fulfil our contractual obligations to you when you placed an order, in order for us to deliver those goods and process returns, where applicable.
• Provide you with information, products or services you request from us.
• Communicate with you regarding our website and provide you with information, products or services, including billing, customer support, resolving complaints and quality control.
• Notify you about changes to our website, services and products, and any other changes that impact our website, services and products.
• Send you information about products or services, including personalised products, services or offers (unless you have opted out of receiving such information). To unsubscribe from newsletters, log into your user account and follow the relevant steps or click unsubscribe when receiving such a newsletter.
• Get relevant feedback from you which we need to develop our products and services.
• Comply with any legal or regulatory obligations such as tax or financial laws.
• Research for statistical purposes. The research and statistics we get from this process do not include your Personal Information and cannot be linked to you, nor can you be identified from these statistics.
• Analyse, (including for historical, statistical or research purposes), develop, continually improve and enhance the use, functionality and performance of our websites and services to manage the security of our website and networks and systems.

We will not use your Personal Information for any purpose other than the purpose for which it was collected and in accordance with our legitimate interests and legal obligations.

COLLECTION AND PROCESSING OF PERSONAL INFORMATION

We collect your Personal Information and only the Personal Information that we require for a specific purpose in the following manners:

• When you provide us with information when you register a user profile with us.
• When you utilise any of our services to place orders, purchase goods, make payments, return goods, exchange goods, or enquire about any products or services from us.
• When you visit our website, which may include browsing or interacting with our website in any manner.
• When you interact with us and voluntarily provide us with information, including, but not limited to enquiries, subscriptions to newsletters or any other communications, agree to any of our terms and conditions, make general enquiries or communicate with us in any manner.
• When you enter into any agreement with us.

We do not collect or retain your bank card details used to purchase products or services. We are compliant in terms of PCI DSS. This information is collected by financial institutions that have their own privacy policies.

Cookies

We do not collect your Personal Information through cookies. A cookie is a small text file that is stored on your device through your browser. The cookie allows a website to retain your actions and preferences over a period of time. Internet browsers usually support cookies automatically; however, browsers usually allow users to manage cookies to decline certain types of cookies. Browsers also usually allow users to delete cookies at any time.

We use cookies to learn how you interact with our website to provide you with personalised products or services based on your browsing. Cookies is also used for statistical purposes to understand product preferences and popularity. Cookies are further used for analytical purposes to track, count and analyse website visits and usage data. We use cookies to improve our website and to enhance your experience when visiting our website.

The table below lists the cookies we collect and what information they store.

THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to third-party websites which redirect you to the website of the third-party. Such third-party websites are subject to their own terms and conditions and their own privacy policies.

We exercise no control over such third-party websites. We are not liable in any way on behalf of such third-party websites. We advise you to refer to the relevant terms and conditions and privacy policies of such third-party websites to establish how they collect and process Personal Information.

We may use third-party service providers which may collect, store, use, process and transfer your Personal Information. All third-party vendors used by us will only collect Personal Information in connection with the services they perform for us and not for their own benefit or any other purpose. By using our website, you consent to our use of third-party service providers.

RECORDING OF TELEPHONE CALLS

We may monitor or record any telephone calls that occur between us and yourself. We record calls to improve our service delivery, for quality control and training purposes. By making any telephone calls to us, or by accepting any telephone calls from us, you consent to the terms of this Policy.

TRANSFERRING PERSONAL INFORMATION

We may transmit or transfer any of your Personal Information to any location, including any location outside of South Africa. Personal Information may be processed or stored on servers located outside of South Africa. You consent to us processing your Personal Information in a foreign country whose laws regarding processing of personal information may differ from the laws of South Africa.

DISCLOSING OF PERSONAL INFORMATION

We may provide access to or disclose your Personal Information to:

• Our employees, the staff of any subsidiary companies or third-party service providers in order for them to assist us in providing and maintaining our website, and for the marketing, ordering and delivering of any of our goods and services to you.
• Any relevant law enforcement agencies, government officials or other relevant third parties when disclosure of Personal Information is necessary or appropriate in connection with any investigation of fraud or any other suspected illegal activity.
• Third parties in the event of any potential merger, reorganisation consolidation, sale or other form of restructuring of our company.
• Any of our service providers who assist us with any part of our business operations.
• Our suppliers, in so far as necessary for them to liaise directly with you regarding any products or services which may require additional support, such as warranty support.

STORAGE, RETENTION AND DELETION OF PERSONAL INFORMATION

We will retain your Personal Information for different periods of time, dependant on the purpose for which it was collected.

We will keep your Personal Information for as long as it is necessary to fulfil the purposes set out in our terms and conditions and in this Policy, subject to any requirements in terms of any laws requiring the retention of Personal Information.

We will safely delete or destroy Personal Information which we are no longer required or permitted to retain.

By accessing and using our website you consent to us retaining records of your Personal Information, in so far as it is necessary to achieve the purpose for which the information was collected and processed, and as well as in so far as we are required in terms of any applicable law.

SECURING PERSONAL INFORMATION

We secure the integrity and confidentiality of your Personal Information which is in our possession by taking the appropriate reasonable technical and organisational measures to prevent loss, damage, unauthorised destruction, unlawful access, or unlawful processing of your Personal Information. In order to achieve this, we have implemented the following measures:

• Physical, technical and network security.
• Access controls and the monitoring of access.
• Secure storage, destruction and encryption of Personal Information records.

YOUR RIGHTS

It is important that your Personal Information is correct and up to date. You may review, amend, update or make changes to your Personal Information at any time by signing into your account on our website and by making the necessary changes to your Personal Information.

To obtain a copy of your Personal Information you may request our PAIA manual and make the necessary request in terms thereof.

You may contact us to remove any of your Personal Information which we may have in our possession. This removal or destruction of Personal Information may be limited by obligations imposed on us in terms of other laws.

We will take steps to verify your identity when we receive any requests for access to, amendment of or deletion of any of your Personal Information held by us.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to review, change, amend or modify the terms of this Privacy Policy at any time. Unless explicitly stated otherwise, the latest amended version of this Privacy Policy shall supersede and replace any previous versions thereof.

We are not responsible for notifying you of any changes to our Privacy Policy. You hereby acknowledge that it is your responsibility to review our Privacy Policy for any changes thereto when you visit our website or make use of any of our services.

MISCELLANEOUS

This Policy constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these terms shall not operate as a waiver of such right or provision.

We may assign any or all of our rights and obligations to others at any time, without notice to you.

If any provision or part of a provision of this Policy is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these terms and conditions and does not affect the validity and enforceability of any remaining provisions.

CONTACT US

If you have any questions in connection with this Privacy Policy, please contact us on [email protected] for more information.

[Version 1.3 dated: 05 December 2024]